Website Privacy Policy

1. Contact details

Email: info@cytix.io

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Purchase or account history

Account information

Website user information (including user journeys and cookie tracking)

Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Account information, including registration details

Information used for security purposes

Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details

Marketing preferences

Purchase or viewing history

IP addresses

Website and app user journey information

Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name

Contact information

Security testing authorisation

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Account information

Purchase or service history

Customer or client accounts and records

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

4. Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect personal information in order to perform root-cause analysis of complaints and to ensure that they are appropriately escalated and managed through our complaints process.

5. Where we get personal information from

Directly from you

Publicly available sources

Providers of marketing lists and other personal information

Suppliers and service providers

6. How long we keep information

Records will be kept in accordance with contractual and legal obligations as documented in our Legal register. Where unspecified, records should be kept while there is a documented business requirement or for up to three years.

7. Who we share information with

Data processors

External cyber security consultancies

This data processor does the following activities for us: they provide cyber security consultancy and the delivery of cyber security assessment activities

Others we share personal information with

Professional or legal advisors

Relevant regulatory authorities

External auditors or inspectors

Professional consultants

Organisations we’re legally obliged to share personal information with

Data transfers are governed by standard data protection clauses.

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk/make-a-complaint